Privacy Policy

Account information. When you sign in with an identity provider (for example Google, Apple, or Microsoft), we receive basic profile details from it — typically your name, email address, and profile picture. If you browse as a guest, we create a temporary anonymous session instead.

Profile and settings. Information you add to your profile (such as a username, bio, or travel-style preferences) and your app settings (such as language, region, theme, and notification preferences).

Content you create. Guides, stories, trips and trip details (dates, participants, proposals, budgets, expenses, tasks), saved places and favorites, photos you upload, comments, tips, and messages you send in chat — including messages to the AI assistant and in trip group chats.

Booking information. When you book travel, we process the details needed for that booking: traveler names and contact details, the offer you selected, its price, and the booking references returned by the travel supplier. Payment is processed by the supplier or its payment partners; we do not store your full payment card number.

Location. Only when you use a feature that asks for it — for example asking the chat "what is near me?" — and only with your permission. Your location is attached to that single request and is not stored on our servers. See section 5.

Usage and device data. Product events (for example which features are used), approximate region derived from your request, device and app version, and diagnostic data such as crash and error reports. Optional analytics are collected only with your consent where required — see section 7.

Communications. Messages you send to support and the transactional emails we send you (for example booking confirmations and trip invitations).

Provide and operate the Service: accounts, guides, trips, collaboration, bookings, notifications, and support.

Generate AI-assisted content you ask for, such as itineraries, suggestions, and chat answers (see section 4).

Process and manage bookings with the relevant travel suppliers, including confirmations, changes, cancellations, and refunds.

Personalize the experience, such as adapting suggestions to your travel style and locale.

Keep the Service safe: prevent fraud and abuse, enforce our Terms, moderate reported content, and secure our systems.

Measure and improve the product using aggregate analytics and error diagnostics.

Communicate with you: transactional messages about your account, trips, and bookings, and — only per your notification preferences — other updates.

Comply with legal obligations, including financial record-keeping for bookings.

Your chat history with the assistant is stored in your account so you can return to it; you can delete chat sessions.

We do not sell your prompts or use your private content to build advertising profiles.

AI-generated content can be wrong — verify critical travel details before relying on them.

Travel suppliers and their networks — when you book, the supplier fulfilling your booking (for stays, flights, or experiences) receives the traveler and booking details required to provide the travel product. The supplier processes them under its own privacy policy, shown at checkout.

Payment processors — to collect payment for bookings. We do not receive or store full card numbers.

Service providers (processors) — companies that host and operate parts of the Service for us: cloud hosting and content delivery, databases, email delivery, analytics, and error monitoring. They process data under contract, only on our instructions.

AI model providers — to generate the AI content you request (section 4).

Sign-in providers — when you authenticate, your identity provider knows you signed in to WorldGuide.

Other users — content you publish (public guides, your public profile, comments) is visible to others; trip details are visible to that trip’s participants.

Legal and safety — when required by law, or where necessary to protect the rights, safety, and integrity of WorldGuide, our users, or the public.

Business transfers — if WorldGuide is involved in a merger, acquisition, or asset sale, personal information may transfer as part of it, with this policy continuing to apply unless you are notified otherwise.

Functional (always on) — required for the Service to work: keeping you signed in, remembering your language, region, theme, and your consent choices themselves, and protecting against fraud.

Analytics (optional) — help us understand how the product is used so we can improve it, for example which features are used and how fast pages load.

Marketing (optional) — help us measure and improve how people discover WorldGuide. We do not use third-party advertising cookies that track you across other sites.

Delete your account directly in Settings → Account, or by contacting us.

Request a copy (export) of your data, or exercise any other right, by contacting support@worldguide.ai from the email linked to your account.

Manage optional analytics and marketing anytime in Settings → Privacy choices.

EU/EEA and UK residents can also lodge a complaint with their local supervisory authority. California residents: we do not sell or share personal information as defined by the CPRA.